At DMASUN, customer satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a clear and simple returns and refund process. Please read our policy below for full details.


1. Returns Eligibility

  • Timeframe: You can return most items within 30 days from the date of delivery.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging. If the item is damaged, altered, or used, it may not be eligible for a return or refund.
  • Exclusions: Certain items are not eligible for return, including:
    • Products marked as “Final Sale.”
    • Customized or personalized items.
    • Consumable products that have been opened or used.

2. How to Return an Item

To return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer support team at [email protected] or call our helpline at (insert number) to initiate the return process.
  2. Return Authorization: Our team will provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Pack the Item: Please repack the item securely in its original packaging (if available) and include a copy of your receipt or order confirmation.
  4. Ship the Item: Once you have the RMA number, return the item to the address provided. You will be responsible for return shipping fees unless the item is defective or the return is due to an error on our part.

3. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and process your refund. Refunds typically take 5-7 business days after the item has been received.
  • Method of Refund: Refunds will be credited to the original payment method used for the purchase. If you paid via credit card, the refund will be issued to the same card.
  • Partial Refunds: If the returned product is not in its original condition, or if it is returned after the 30-day return window, we may issue a partial refund or refuse the return.

4. Damaged or Defective Items

If your item is damaged, defective, or incorrect, please contact us immediately at [email protected]. We will arrange for a full refund or replacement at no additional cost to you, including return shipping.


5. Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item for a different size, color, or model, you can return the original item for a refund and place a new order for the desired item.


6. Shipping Costs

  • Return Shipping: You will be responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was sent.
  • Original Shipping: Shipping charges for the original purchase are non-refundable, except in cases where the return is due to our error.

7. International Returns

For international orders, the same return policies apply. However, return shipping costs and customs duties may be higher. Please ensure that you check with your local customs office for additional charges that may apply.


8. Contact Us

If you have any questions about your return or refund, feel free to contact us:


Thank you for choosing DMASUN. We value your trust and aim to provide you with the best products and service. If you need any further assistance, our team is here to help!